What our Patients Say

  • “When I hear folks complaining about their medical supply companies first I tell them – Call Pumps It”

    - Stacy D
  • “April,  Thank you so much for going the extra mile with me today!  I am known by family, friends, and colleagues for asking a lot of questions and now you, too, can attest to this proclivity of mine.  Thanks again for your patience, insights, and incredibly thorough answers.”

    - K E
  • “I cannot tell you how impressed L I and I are with you, your so organized , when asked about an issue you act on it in such a professional manner. Compared with our last Dexcom health provider I always felt a storm approaching, you on the other hand are a breath of fresh air and I thank you so much for making this process so easy.”

    - L.I.
  • “I just would like you to know what an amazing employee you have and I really appreciate her and what she has done for me.”

    - Joseph
  • “Wonderful! Thank you so very much, Julie, for your help this afternoon.  This is exactly what I needed and I truly appreciate your kindness and efficiency in helping our family.  Have a wonderful week!”

    - L. V.
  • “I wish to acknowledge your customer service associates.  I have found them to be polite and patient as well as knowledgeable. In particular Ms. Hawkins keeps track of my equipment needs and never fails to follow up that orders are received in a timely manner and are correct. It is a pleasure dealing with a company that takes pride in the service provided and cares for its consumers.  “

    - C.M.
  • “Everyone I have worked with at Pumps It has been wonderful, but Patty excels at customer service. Patty makes the process fun.”

    - Mary H
  • “I am writing this review regarding April Hawkins. She was so helpful and knowledgeable. She called me several times regarding the status of my order. She was compassionate and kind. I feel April is an asset to your company. “

    - J. P.
  • “I am a long term diabetic (since 1984) that started using the Tandem t:slim X2 pump with the Dexcom G6 CGM in December.  I was initially overwhelmed with all of the new info. and supplies that needed to be ordered but this quickly fell into place after a couple of emails, texts and a call with Pumps IT employees.  I quickly realized that Pumps It was efficient and the people I was dealing with were VERY pleasant, effective and knew the business. “

    - D. S.
  • “It’s so easy to order my insulin pump and supplies from Pumps It! Wonderful customer service, too.”

    - Anne
  • “Tiffany,  Thank you so much for the help this afternoon. I feel like you roll out the red carpet for me, and I really appreciate everything you do. I had a provider in my office send e-scripts to the pharmacy, so I’m hoping that they were able to process it this afternoon. I’m telling you, I’m addicted to this Dexcom!”  Thanks again, D W

    - D W
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Pumps It News

Quick Tips

Today’s Tip: What is considered to be a low blood glucose level?  For most people with diabetes, a blood glucose level of 70 mg/dl or less is considered low, and treatment is recommended to prevent it from dropping even lower. If you have symptoms of hypoglycemia and do not have your blood glucose meter available, … Continue reading “Quick Tips”

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COVID-19

Dear Patient,

As we continue to navigate the healthcare concerns regarding the ongoing COVID-19 pandemic we are still experiencing an incredible increase in call volume.

First and foremost, our priority is to provide excellent customer service, while ensuring the safety of our employees. As our teams continue to operate from home, we ask for your patience as we are working hard to return each and every call as quickly as possible in the order they are received.

Now more than ever, we are committed to helping you Live Life Your Way and are thankful you continue to trust us.

– The Pumps It Team

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