Very friendly and helpful. I was unable to order my supplies at the time I ordered my Dexcom transmitter. So I was asked if I wanted her to put my order in my order when available and I received a text on that day with shipping information.

So far my experience has been wonderful with Pumps It, Inc and especially April! Everything was done on my behalf so I didn’t have to go back and forth with involved parties (doctor, insurance, etc.) but I was kept up to date at every stage. Everything about the device was explained thoroughly and additional videos and documentation supplied. April made the whole process very easy and I would recommend the company!

Jimmi Austin from Pump It, Inc. explained the items being shipped and the cost, emailed all the resources, and answered all my questions. The Dexcom CGM arrived at my door within 24-hours of shipment from Houston to Austin. I had my new CGM on and running two hours before my last Freestyle Libre sensor expired. There was NO GAP in glucose monitoring!

It can be frustrating to deal with medical suppliers. I switched over to Pumps It from another supplier and I am having a much better experience. They are friendly and ship quickly.

Everyone at Pumps It have been so helpful getting me set up during this process. Robyn and April have done a great job working with me. Thank you to the entire Pumps It team!

Thank you so much for all your help April! I cant thank you enough your kindness and walking me through the process ordering and getting supplies. It’s always stressful to start a new medical device and your always ready with kind words and a helping hand. From the first time we spoke you have been so friendly, upbeat, and on top things. Your always quick to respond to questions & concerns, and you go above & beyond to help. Being new to using the pump your help has been so appreciated. It’s made my switch over much more comfortable. Thank you from the bottom of my heart for your excellent customer service.

April Hawkins was great in walking me through the process of getting the product, answering my questions about what I did and did not need. And how to use the product.