Very friendly and helpful. I was unable to order my supplies at the time I ordered my Dexcom transmitter. So I was asked if I wanted her to put my order in my order when available and I received a text on that day with shipping information.

Good morning,  Pumps It is an excellent organization they were prompt in getting in touch with me and answered all my questions. They worked with me in a very professional and comforting way to reassure me of the tester. April Hawkins and Mark were and are still excellent at their jobs and in supporting me with any questions.

Thank you so much for all your help April! I cant thank you enough your kindness and walking me through the process ordering and getting supplies. It’s always stressful to start a new medical device and your always ready with kind words and a helping hand. From the first time we spoke you have been so friendly, upbeat, and on top things. Your always quick to respond to questions & concerns, and you go above & beyond to help. Being new to using the pump your help has been so appreciated. It’s made my switch over much more comfortable. Thank you from the bottom of my heart for your excellent customer service.

Cynthia, Thanks so much!  I got my supplies 10 minutes ago. After all the problems you made it so simple and easy.  Thanks again, I appreciate it.

April – Thank you so much for your help and reaching out to me late in the day. I received my equipment today and the process couldn’t have been easier for  me. I really appreciate the extra effort you spent helping me with questions!  Thanks.

April Hawkins was incredibly helpful and kind.  I greatly appreciate her efforts and her quick response to my order.  She answered most of my questions before I even asked.  She knows her stuff!  Thank you April!

I have worked with multiple suppliers and distributors in the course of my disease but none compare to the help and guidance I received from Jack and April at Pumps It. By the time I got to Pumps It I had been waiting months to get my new pump system. Jack checked on me every step of the way and answered my questions no matter how many times I asked the same thing. April was so kind and genuine. She gave me so many resources, was very quick to answer and help, and very understanding. I have loved working with your team and appreciate them greatly! 

I would like to give two thumbs up to Michelle.  She was very helpful and showed a sincere concern for my needs.  She deserves some recognition because she is AWESOME!

I had the most pleasant experience with reordering my supplies today. The guy that helped me was knowledgeable. He knew I had been having difficulty getting in contact and was transparent about what to expect when it came to getting my supplies delivered. I felt like he really cared about my needs and that matters because this is my health. I don’t know his name but he should be recognized for his superb customer service skills. I didn’t get to express my thanks to him because I was at work and in the middle of a call. Please tell him thanks on my behalf. I’m a Pumps It fan now.

April, I can not say it enough about how much I appreciate all your work just in the two days I have spoken with you. You are the first person at Pumps It that I truly felt my frustration and actually went above and beyond to help me. We have been ordering from you all for close to two years I think, and speaking with you was by far the most help I have received during this entire time. You answered my questions, you actually followed thru on what you said and you made me feel as though my concerns mattered. I can not thank you enough and will be referring my daughter to you for future orders. Thanks again for all your help!!