“I own a Service Driven Company.  I appreciate Great Service and expect and demand it from my people!!!  I have done business with Pumps It for many years.  The Service has been Zero for all of the past.  I stayed with Pumps It because I had Sharon dealing with them.  Your involvement has been tremendous and the sole reason I will stay with Pumps It.  Please forward this email to your Boss and the owner of Pumps It.  I would be Happy to verbally confirm my opinion with them.”