I had the most pleasant experience with reordering my supplies today. The guy that helped me was knowledgeable. He knew I had been having difficulty getting in contact and was transparent about what to expect when it came to getting my supplies delivered. I felt like he really cared about my needs and that matters because this is my health. I don’t know his name but he should be recognized for his superb customer service skills. I didn’t get to express my thanks to him because I was at work and in the middle of a call. Please tell him thanks on my behalf. I’m a Pumps It fan now.